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Anyone who's been through any sort of change initiative, who suffered a major loss, anyone who's moved from one place to another has gone through a significant change. For many people, change is difficult, uncomfortable and hard to deal with. There are many stages that people go through during...

If you’ve been around the SharePoint world for a while, you’re probably familiar with the basic premise of governance: manage the ways that users create, store, and consume content to keep SharePoint from resembling a series of junk drawers. Recognition of the need for governance became...

It's important when you're getting started with agile to escape the traditional or waterfall mindset. This is crucial in being able to successfully transform. One of the most important aspects of that is culture. If your culture is not ready to adopt agile, you're going to have to make some...

Most people don't consciously think about design or apps in the sense of User Experience (UX). Rather, it's an intuitive sense that something just looks and feels right. Since an easy and enjoyable experience is crucial to keep people on a site or keep them using an app - and expectations keep...

While these three characteristics may not be explicitly written in the Business Analysis Book of Knowledge (BABoK), nor in the latest BA job description that you read, believe me when I say that these traits are cornerstone characteristics of the highest performing BAs. Being “savvy” refers to...

In the rush to ship a product or push a new update live, many companies downplay the damage bugs can do to their software and company reputation. First, there are the direct costs such as loss of business revenue. In a report by tricentis.com in 2017, software failures cost the economy $1.7...

Whether your current role is that of a Business Analyst (BA) or a Product Owner (or you do a blend of both) and you’re in an agile environment, then you’re doing some form of backlog management. Interestingly, there are many different flavors of backlog management. We BAs have a certain way that...

When paying for gas at the pump, checking out at Walmart, or electronically signing a contract to purchase real estate, have you ever thought about what technically goes into that electronic signature?  If not, then this is your lucky day! I recently had to implement this functionality in a UWP...