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Credit Union Improves Member Experience with a Responsive Website

Community First Credit Union

Client Profile

Community First Credit Union (CFCU) is a $4.3 Billion member-owned financial cooperative serving more than 146,000 member-owners in Northeastern Wisconsin. Community-based and member-focused, the credit union strives to improve their members’ financial lives.

Business Situation

CFCU's existing website, only the second iteration in the organization’s history, was based on a proprietary and outdated CMS with limited functionality and support. The website’s aesthetic design and lack of mobile responsiveness misrepresented the organization’s relevancy and technological capabilities. The business goals were to create a modern website presence that reflected their high-touch service promise, provided the responsive, adaptive experience expected by members and prospective members and delivered intuitive navigation in a clean and attractive design.

"“Standing up a new website is just a start. The work continues as we strive to create a continuous ‘wow experience’ for our members and prospective members. With Skyline’s support and the Kentico platform behind us, we can continue to enhance the member experience, improve our digital interactions, curate and create meaningful content and continuously move the site forward for the benefit of all of our member-owners.”"

Steve Zich
VP Digital Marketing
Community First Credit Union

Technologies Used

.net logo .NET
azure hosting Azure Hosting
boostrap Boostrap
kentico Kentico
sendgrid SendGrid
siteimprove logo Siteimprove
silvercloud logo SilverCloud