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Dairy Simplifies Complex and Time-Consuming Business Processes

Milk Source

Client Profile

Milk Source operates quality dairies in Wisconsin, Michigan and Missouri, producing milk that is used to make cheese, butter and other dairy products. It also has a Wisconsin calf farm and a heifer-raising facility in Kansas. Milk Source is a leader in modern sustainable agriculture, finding safe, reliable and expandable technologies that tie economic success with environmental stewardship.

Business Situation

Milk Source has a Work Item process that tracks items to be worked on and enhanced throughout each of the facilities, such as replacing a hose in a milk building, installing warm water in the utility room and installing a fence in the feed area. Although it has made significant advances in the agricultural industry, it has relied heavily on a manual business process for the Work Items, consisting of sending emails, manual uploads of multiple images, duplicate entry of items, and spreadsheets to track progress.

Often, its notes and Work Items would be incomplete, lacking information such as full descriptions, who would be assigned the work, or expected completion dates. This prompted numerous back and forth emails and discussions around each Work Item.

Technologies Used